Privacy Policy

Introduction

At Sularii.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our repair services for phones, televisions, refrigerators, and other household devices.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using Sularii.com, you acknowledge that you have read and understood this Privacy Policy.

Data Collection and Usage

Information We Collect

We may collect several types of information from and about users of our website and services, including:

• Personal Identification Information: Name, postal address, email address, telephone number, and other identifiers that permit physical or online contact with you.
• Device Information: Details about devices submitted for repair, including serial numbers, model information, and technical specifications.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Communication Data: Your preferences in receiving marketing communications from us and our third parties and your communication preferences.

How We Collect Your Data

We use different methods to collect data from and about you including through:

• Direct Interactions: Information you provide when filling in forms on our website, creating an account, requesting our services, or corresponding with us.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and other similar technologies.
• Third Parties: We may receive personal data about you from various third parties, such as analytics providers or advertising networks.

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer and provide our repair services
• To process and deliver your order, including managing payments and collecting money owed to us
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy
• To administer and protect our business and this website
• To deliver relevant website content and advertisements to you
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences

Data Protection

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

User Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent where we rely on consent to process your personal data

If you wish to exercise any of these rights, please contact us. You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

GDPR Compliance

For users in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). We serve as the data controller when processing your personal data.

Our legal bases for processing your information under the GDPR include:

• Consent: You have given us permission to process your personal data for specific purposes.
• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Under the GDPR, we ensure that your personal data is:

• Processed lawfully, fairly, and transparently
• Collected for specified, explicit, and legitimate purposes
• Adequate, relevant, and limited to what is necessary
• Accurate and kept up to date
• Kept in a form which permits identification for no longer than necessary
• Processed in a manner that ensures appropriate security

Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Third-Party Disclosure

We may share your personal data with the following third parties:

• Service providers who provide IT and system administration services
• Professional advisers including lawyers, bankers, auditors, and insurers
• Government bodies that require us to report processing activities
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this page. You are advised to review this Privacy Policy periodically for any changes.